CerebralAlpha tech: Success Stories
AI-Enabled Contact Center Platform
Industry: Hi-Tech / Healthcare Payer
Overview
CerebralAlpha delivered a scalable, AI-enabled contact center platform to support lead capture, outbound calling, and monetization across distributed agent teams.
Client Need
Client is a U.S.-based senior healthcare organization delivering digital solutions to improve care coordination and patient engagement for older adults. They needed an end-to-end solution to manage lead assignment, calling workflows, and revenue tracking—while enabling faster response times and future growth.
Solution
A multi-tenant, role-based Agent CRM with integrated telephony, payments, and AI-assisted workflows, designed for operational efficiency and scale.
Key Capabilities
- Inbound & outbound calling with automated lead routing
- Secure payments and revenue workflows
- AI-driven call transcription and performance insights
- Multi-tenant, role-based platform architecture
Integrations
Twilio | Stripe | Google & Outlook Calendars
Business Impact
- Improved agent productivity
- Faster lead conversion and monetization
- Reduced response times
- Scalable platform ready for growth
Forensic Laboratory LIMS SaaS Platform
Industry: HealthTech
Engagement Type: Application Modernization & Ongoing Support
Overview
CerebralAlpha partnered with a forensic laboratory operating a mission-critical SaaS LIMS (Lab
Information Management System) to support ongoing operations while modernizing the platform for future innovation. The client is a provider of advanced lab software solutions that streamline data handling, reporting, and operational workflows in forensic and clinical labs.
Challenge
Maintain platform stability and regulatory compliance while accelerating feature delivery and preparing the system for AI-driven enhancements.
Existing Platform
- Angular-based SaaS application
- Deployed on Microsoft Azure
CerebralAlpha Engagement
- Ongoing application support and maintenance
- Feature enhancements to meet evolving business needs
- Platform modernization initiatives
- AI readiness and enablement planning
Business Impact
- Improved platform reliability and maintainability
- Faster delivery of new features without operational disruption
- Foundation established for future AI-driven capabilities
Pricing Transparency Platform — HealthTech
Client Overview
A U.S.-based healthcare organization partnered with CerebralAlpha Tech to build a secure, enterprise-grade pricing transparency platform for medical procedures.
Challenge
The client faced fragmented pricing data across multiple systems, creating challenges around accuracy, compliance, performance, and scalability. They required a platform that could support regulated healthcare workflows while delivering a consumer-grade experience.
Solution
CerebralAlpha Tech delivered an end-to-end pricing transparency and healthcare eCommerce platform, designed with security, compliance, and extensibility at its core.
Outcome
- End-to-end pricing transparency workflow for medical procedures
- Secure, compliant healthcare eCommerce experience
- Predictable delivery through milestone-driven execution
Architecture
- React-based enterprise search and checkout experience
- Secure .NET APIs with centralized master data management
- Databricks-backed integration and analytics layer
- Stripe payments with automated transactional email delivery
Impact
- Improved patient trust and pricing clarity
- Reduced operational complexity through automation
- Scalable foundation for future healthcare services and analytics